Welcome to Bilingual Tax Group (“BTG,” “we,” “our,” or “us”).

These Terms & Conditions govern your use of the Bilingual Tax Group website, products, services, educational programs, professional tax software, and related services.

By accessing or using our website or services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of the website and services.

1. Our Services

Bilingual Tax Group provides services and resources that may include:

Tax preparation and tax services

IRS and tax resolution services

Professional tax software

Tax education and training

Related business and professional resources

The availability of specific services may depend on your circumstances, eligibility, location, applicable law, and the specific service selected.

2. No Guarantee of Results

Bilingual Tax Group does not guarantee a specific:

Tax refund

Tax savings

IRS outcome

Tax resolution

Settlement

Penalty reduction

Approval

Financial result

Tax outcomes depend on individual circumstances, documentation, applicable laws and regulations, government decisions, and other factors outside our control.

Examples, estimates, projections, testimonials, or illustrations presented on our website should not be interpreted as guarantees of future results.

3. Tax Services

Tax preparation and related services rely on information and documentation provided by the client.

You are responsible for providing complete, accurate, and truthful information and for reviewing documents before submission.

Providing incomplete, inaccurate, misleading, or fraudulent information may affect the services provided and may have legal or financial consequences.

BTG may request additional information or documentation when necessary to provide services.

4. Tax Resolution Services

Tax resolution services may involve communication or negotiations with the Internal Revenue Service or other tax authorities.

Engaging BTG does not guarantee that a particular resolution, offer, payment arrangement, or other proposed outcome will be accepted.

Potential outcomes may depend on eligibility, financial circumstances, tax liability, filing history, documentation, IRS procedures, and government decisions.

Any preliminary assessment or estimated outcome is not a guarantee.

5. Professional Tax Software

Professional tax software and related technology products may be subject to separate license agreements, subscription terms, usage requirements, and eligibility requirements.

If you purchase or use tax software through BTG, you agree to comply with all applicable software terms and licensing requirements.

Software features, pricing, integrations, availability, and functionality may change from time to time.

6. Online Tax Academy

BTG may provide courses, training programs, webinars, videos, educational materials, and other resources through its Online Tax Academy.

Educational content is intended for informational and educational purposes.

Completing a course or training program does not automatically guarantee employment, clients, income, certification, licensing, or business results unless expressly stated in a separate written agreement.

Participants are responsible for understanding and complying with applicable licensing, tax, professional, and regulatory requirements.

7. Educational and Informational Disclaimer

Information provided through our website, courses, articles, videos, and other materials may contain general tax, business, financial, or educational information.

Such information is not intended to replace individualized professional advice.

Your circumstances may require consultation with a qualified tax professional, attorney, financial professional, or other appropriate professional.

You should not rely solely on general website information when making decisions concerning your tax, legal, financial, or business situation.

8. User Responsibilities

When using our website or services, you agree to:

Provide accurate and truthful information

Provide information you are authorized to provide

Keep account credentials secure

Use our website and services lawfully

Not interfere with the operation or security of our website

Not use our services for fraudulent or unlawful purposes

Not attempt to gain unauthorized access to our systems

Not reproduce, distribute, or misuse proprietary materials without permission

9. Payments, Fees, and Refunds

Certain services, products, courses, software, or consultations may require payment.

Prices, fees, subscriptions, payment schedules, and refund policies may vary depending on the product or service.

Any payment or refund terms presented at the time of purchase will apply to that transaction.

Unless otherwise stated in writing, fees for services that have already been performed may not be refundable.

10. Appointments

If you schedule an appointment with BTG, you agree to provide accurate contact information and attend the appointment at the scheduled time.

Specific services may have separate cancellation, rescheduling, or no-show policies.

Failure to attend an appointment may delay the delivery of services.

11. Intellectual Property

Unless otherwise stated, content appearing on the Bilingual Tax Group website—including text, logos, graphics, designs, videos, educational materials, documents, software-related content, and branding—is owned by or licensed to BTG and protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our proprietary content without prior written permission.

12. Third-Party Services

Our website may contain links to or integrations with third-party websites, applications, payment processors, tax technology platforms, educational platforms, or other services.

BTG does not control and is not responsible for third-party services, content, availability, security, privacy practices, or policies.

Your use of third-party services may be subject to separate terms and privacy policies.

13. Website Availability

We strive to maintain a reliable website and service experience, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, or discontinue portions of the website or services when necessary.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Bilingual Tax Group and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Bilingual Tax Group and its owners, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms

Your misuse of the website or services

False, misleading, or unauthorized information you provide

Your violation of applicable law

Your violation of another person's rights

16. Changes to These Terms

We may update these Terms & Conditions periodically.

Updated terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website or applicable services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

17. Governing Law

These Terms & Conditions shall be governed by the laws applicable in the State of Florida, without regard to conflict-of-law principles, unless applicable law requires otherwise.

18. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

19. Entire Agreement

These Terms & Conditions, together with any applicable service agreements, order forms, subscription agreements, privacy policies, refund policies, software agreements, or other written agreements applicable to a particular service, constitute the agreement governing your use of the applicable services.